You can try using the "Fn Lock" key or changing the keyboard settings in the Control Panel or Dell Keyboard Settings software to swap the functions of the function keys and special keys. The "fn" key on a Dell keyboard is a function key that allows the user to access additional functions on the keyboard, such as media controls (play.. Here's what you have to do: As the system in booting hit F2 to go to Setup. From there click 'System Configuration' then 'Function Key Behavior'. Switch to 'Fuction Key First' then hit the 'Apply' box, then 'Exit'. Now the function keys will work normaly and you can hold 'Fn' to use the multimedia fuctions.
The Function Lock is enabled/disabled by pressing the Fn key (on the bottom row next to the Windows button) and the Esc key (on the top row next to the Function keys) together like a toggle switch. As you can see, on the Dell XPS 13, the Esc key has a tiny lock icon to indicate the Fn Lock.. Locate the Fn Lock Key: Some Dell keyboards have an "Fn Lock" key—often combined with Esc or another key. Look for a small lock symbol. Activate Fn Lock: Press Fn + Esc (or the key with the lock symbol) simultaneously. This toggles the Fn lock on or off. Test Your Keyboard: Try using a function key to see if the behavior has changed.